01
General
- These Terms & Conditions apply to the use of the Samraddhi Mattresses website and purchase of our products.
- By accessing our website or purchasing our products, you acknowledge that you have read and understood these terms.
- These terms apply to customers, dealers, distributors and other users where applicable.
- All transactions are subject to applicable company policies and applicable laws.
- Where a specific written agreement exists, its applicable terms shall also govern the transaction.
02
Products & Services
- We manufacture and supply mattresses, foam, pillows, cushions and related products.
- Product availability may vary depending on stock, production schedule and location.
- Product photographs are for representation and minor differences may occur in colour, texture or appearance.
- Product specifications, dimensions and materials may be updated from time to time.
- Any product information displayed on the website should be read together with the applicable product specifications.
03
Orders & Payment
- All orders are subject to acceptance and availability.
- Prices shall be as mentioned in the applicable quotation, order confirmation or invoice.
- Applicable taxes, transportation charges and other charges may be payable as specified in the invoice.
- Payment must be made through the agreed payment method and within the agreed payment period.
- An order shall be treated as confirmed only after the applicable confirmation requirements are completed.
- Outstanding payments may affect processing or dispatch of subsequent orders.
04
Delivery & Shipping
- Delivery timelines may vary according to product, order quantity, destination and availability.
- Estimated delivery timelines are not necessarily guaranteed delivery dates unless specifically confirmed in writing.
- The customer must provide correct delivery address, contact number and other required information.
- Additional delivery or transportation charges may apply where specified.
- Delays caused by weather, transport disruption, natural events, strikes or other circumstances beyond reasonable control may occur.
- The customer should inspect the shipment at the time of delivery and report any visible issue through the appropriate channel.
05
Warranty
- Warranty coverage is applicable according to the specific product and model.
- The applicable warranty period shall be determined according to the product warranty terms.
- A valid purchase invoice may be required for processing a warranty claim.
- Where applicable, successful E-Warranty Registration is required for warranty processing.
- Warranty is applicable only to the original product and under the applicable warranty conditions.
- Warranty does not cover damage caused by misuse, improper handling, accidents, unauthorised modification or external factors.
- Normal wear and tear and changes arising from ordinary use may not be covered unless specifically stated.
06
Returns & Refunds
- Returns and replacements are subject to the applicable company policy and approval.
- The product may be required to meet specified return or replacement conditions.
- Customers should contact the company through the official support channel before sending any product back.
- Unauthorised returns may not be accepted.
- Refunds, where applicable, shall be processed according to the applicable company policy.
- Custom-size products are non-returnable and non-cancellable unless otherwise agreed in writing.
- Any approved replacement shall be subject to product availability and applicable policy.
07
Limitation of Liability
- The company shall provide products and services according to applicable specifications and policies.
- To the extent permitted by law, the company shall not be responsible for indirect or consequential losses.
- The company shall not be responsible for losses resulting from incorrect information supplied by the customer.
- The company shall not be responsible for delays caused by circumstances beyond its reasonable control.
- Nothing in these terms shall exclude any liability that cannot legally be excluded.
08
Governing Law
- These Terms & Conditions shall be governed by the applicable laws of India.
- Customers and the company should first attempt to resolve concerns through communication and the applicable support process.
- Any dispute that cannot be resolved mutually may be subject to the jurisdiction of the competent courts as applicable.
- Nothing in these terms limits rights or remedies available under applicable law.
09
Changes to Terms
- We may update or modify these Terms & Conditions from time to time.
- Changes may be made to reflect changes in products, services, business practices or applicable requirements.
- Updated terms may be published on the website or communicated through appropriate channels.
- Customers should periodically review the latest version of the terms.
- Continued use of the website after an update may be subject to the updated terms.